Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to tell us we missed a platform worth covering? This page explains how to reach Sweepstakes Casinos and what kind of questions we're best placed to answer.
What we can help with
Sweepstakes Casinos is an independent research and comparison site covering sweepstakes and social casinos in the {{ language }} language for a US audience. We're not an operator, and we don't run any of the platforms we write about — including Crown Coins, SplashCoins, Casino.Click, or the others featured in our rankings. Because of that, there are things we can and can't help with:
- We can help with: questions about how we research and rate sweepstakes casinos, corrections or updates to information on the site, suggestions for platforms to review, and feedback on our content generally.
- We can't help with: account issues, deposits, coin balances, prize redemptions, identity verification, or anything else tied to a specific operator's platform. Those requests need to go directly to the operator's own customer support team, since only they have access to your account and can act on it.
If your question is about a specific site
If you've signed up with a sweepstakes casino from our list and have a question about your account, a promotion, or a redemption request, the fastest route is always the operator's own support channel — usually found in the help section of their site or app. Each platform sets its own rules around minimum redemption thresholds, identity verification, and processing times, so they're the only ones who can look into your specific case.
Before reaching out, it's worth checking a platform's terms and conditions page, since many common questions — eligible states, age requirements, or how Sweepstakes Coins convert to prizes — are answered there directly.
Reporting an error or outdated detail
Sweepstakes casino terms change often: welcome offers get revised, eligible states shift, and promotions expire or get replaced. We do our best to keep listings current as of 2026, but if you spot something that looks out of date on any review — including the offers shown for platforms like Free Spins, Lucky.me, or McLuck — let us know what you found and where, so we can look into it.
Questions about how we rate sweepstakes casinos
If you're curious about our review process — how we weigh things like game variety, redemption clarity, or the fairness of a welcome bundle — that's exactly the kind of message we welcome. Our About Us page explains our general approach in more detail, and we're happy to clarify anything that isn't covered there.
Responsible play and eligibility questions
If your question relates to managing your play, setting limits, or understanding age and state eligibility rules for sweepstakes casinos, our Responsible Gambling page is a good starting point. It's worth remembering that availability varies by state, some jurisdictions restrict or prohibit sweepstakes casinos, and operators may choose not to serve certain regions — so always check a platform's own eligibility list before signing up.
Legal and policy questions
For anything relating to how this site operates, the commercial relationships behind our rankings, or our terms of use, our Terms and Conditions page covers the details. In short: we may earn a commission when readers click through to a listed platform, but this never determines how a site is ranked or reviewed.
Before you write in
To help us respond usefully, it's worth including:
- The page or platform your question relates to
- What you were expecting to find versus what you saw
- Any relevant dates, since sweepstakes casino terms and state eligibility can change quickly
We read every message that comes in, though as an independent research site we can't act as a substitute for an operator's own customer support team when it comes to account-specific issues.